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Name / ID :


Faculty: *

Year of Study: *

Questions:

A) When it comes to physical Spaces, I find the Library performance as follows: *
Excellent Good Poor Don’t know
1- Printing area (Beneath the Library Building- Lower floor)
2- Group study Rooms (First and Lower floor)
3- Social area / Cafeteria  (Ground Floor)
4- Interactive room (Ground Floor)
5- Exhibition area (Ground Floor)
6- Information skills Labs (Ground Floor)
7- Cultural events room (Ground Floor)
8- Quiet Study area (Lower & First Floor)
9- Silent/Individual study Area (Second Floor)
10- Computer labs (Second Floor)
11- Cinema (Second Floor)

1- Printing area (Beneath the Library Building- Lower floor)

2- Group study Rooms (First and Lower floor)

3- Social area / Cafeteria  (Ground Floor)

4- Interactive room (Ground Floor)

5- Exhibition area (Ground Floor)

6- Information skills Labs (Ground Floor)

7- Cultural events room (Ground Floor)

8- Quiet Study area (Lower & First Floor)

9- Silent/Individual study Area (Second Floor)

10- Computer labs (Second Floor)

11- Cinema (Second Floor)

B) When it comes to Facilities and Equipment, I find the Library performance as follows: *
Excellent Good Poor Don’t know
1- Public PCs to support study/research
2- Catalogue Terminals (OPAC)
3- Network Printing (Paper Cut system)
4- Printers & photocopying machines
5- Reading tables and chairs
6- Group study facilities and equipment
7- Wi-Fi coverage
8- Workstations (tables for PCs)
9- Air-conditioning and ventilation
10- Lighting
11- Cafeteria seating and tables
12- Off Campus Accessibility

1- Public PCs to support study/research

2- Catalogue Terminals (OPAC)

3- Network Printing (Paper Cut system)

4- Printers & photocopying machines

5- Reading tables and chairs

6- Group study facilities and equipment

7- Wi-Fi coverage

8- Workstations (tables for PCs)

9- Air-conditioning and ventilation

10- Lighting

11- Cafeteria seating and tables

12- Off Campus Accessibility

C) When it comes to Services Quality and Delivery, I find the Library performance as follows: *
Excellent Good Poor Don’t know
1- Library staff are always available for assistance
2- Library staff respond to queries  in a timely manner either personally, via email, via Chat or phone
3- Library staff respond to my suggestions, complains and ideas
4- Steps for Borrowing and renewing books are simple and easy
5- Steps for Placing hold on borrowed books are simple and easy
6- Access to electronic resources is easily available
7- The training sessions on how to use the Library resources and services are useful and meet my needs
8- Subject guides designed for faculties are providing a useful content
9- Additional online help services are easy to find and adequate (Hold – renew – chat – email notifications – Auto reminder from the Library system)
10- Printing and photocopying staff provide quality service
11- Late opening hours until 8:00 PM three days a week meet my needs

1- Library staff are always available for assistance

2- Library staff respond to queries  in a timely manner either personally, via email, via Chat or phone

3- Library staff respond to my suggestions, complains and ideas

4- Steps for Borrowing and renewing books are simple and easy

5- Steps for Placing hold on borrowed books are simple and easy

6- Access to electronic resources is easily available

7- The training sessions on how to use the Library resources and services are useful and meet my needs

8- Subject guides designed for faculties are providing a useful content

9- Additional online help services are easy to find and adequate (Hold – renew – chat – email notifications – Auto reminder from the Library system)

10- Printing and photocopying staff provide quality service

11- Late opening hours until 8:00 PM three days a week meet my needs

D) When it comes to Library resources, I find the Library performance as follows: *
Excellent Good Poor Don’t know
1- Printed books cover my discipline(s)
2- Electronic resources cover my discipline(s)
3- The Library catalogue is informative and easy to use
4- The Library website is attractive, easy to use and informative

1- Printed books cover my discipline(s)

2- Electronic resources cover my discipline(s)

3- The Library catalogue is informative and easy to use

4- The Library website is attractive, easy to use and informative

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